Privacy policy

Information we collect

When you use the help assistant you can explore without giving personal details. If you submit a request, we collect your name, email, optional phone number, ZIP code, damage type and the short description you provide. We store a one-way hash of your IP address for spam prevention.

How we share it

• If you request contact from a specific professional, only that professional can view your request.
• General requests are reviewed by our team and are shared with a professional only as you've consented.
• We do not sell your information or distribute it to lists of advertisers.

Marketing

Educational emails are optional and separate from service-related consent. You can opt out at any time.

Your choices

You may request access to or deletion of your information by contacting us. Account holders will be able to export and delete their data from their account settings.

Security

Data is stored with access controls that limit who can read it. No system is perfectly secure.